At Date Western Isles Singles, we are committed to providing our subscribers with a flexible and fair refund policy that reflects our dedication to customer satisfaction. Our subscription-based service allows users to choose the plan that best suits their needs, and we understand that circumstances may change. Below is our refund policy for subscribers who wish to downgrade their subscription.
Cancellation and Refunds at a Glance
- Cancelling: you can cancel your subscription at any time in Settings > Billing. It stops renewing, and you keep your paid features until the end of the period you have paid for.
- Your 14-day right to cancel (UK and EU): if you live in the UK or the EU, you can cancel a purchase within 14 days of making it. When you buy a subscription you ask us to give you access straight away, so if you cancel within those 14 days we refund what you paid less an amount for the time you have already had access. This right does not cover a trial, introductory or promotional subscription, boosts or a pass, which start as soon as you buy them, Reveal Likes or ID Verification once used, or a Priority Message pack once your Priority Message balance holds fewer messages than the pack gave you. No renewal is a new purchase for this right, including the first full-price charge after a trial, introductory or promotional period.
- One-off purchases: a pass starts as soon as you buy it. Boosts cannot be refunded once bought: the first boost in a pack starts straight away and the rest join your boost balance. A Priority Message counts as used when you send it, Reveal Likes when you view your likes or reactions, and ID Verification once you start the verification. Used ones cannot be cancelled or refunded. Within 14 days of buying it, we refund a Priority Message pack while your Priority Message balance still holds at least as many messages as the pack gave you, and Reveal Likes and ID Verification you have not used.
- App Store and Google Play: if you bought through the App Store or Google Play, cancel and ask for refunds through Apple or Google. Their refund rules apply, and we cannot cancel or refund these purchases ourselves.
- Chargebacks: if you think we have charged you in error, please contact us first, as we can usually put it right faster than your bank. If you dispute a charge with your bank, we give the bank evidence of the purchase and of your use of the Service.
To cancel under your 14-day right or ask for a refund on a purchase made on our website, use our Contact Form with "Payments and Purchases" as the reason.
The rest of this policy explains refunds when you downgrade a subscription. Nothing in it affects your legal rights as a consumer.
Downgrading Your Subscription
If you decide to downgrade your subscription, you have two options:
- Downgrade at the End of the Subscription Period:
- You can choose to downgrade your subscription at the end of your current billing cycle. Your current subscription will remain active until the end of the period, and the downgrade will take effect at the start of the next billing cycle. No refund will be issued for this option as the downgrade will be scheduled for the next billing cycle.
- Downgrade Immediately:
- If you choose to downgrade your subscription immediately, you may be eligible for a pro-rata refund for the unused portion of your current subscription period.
- Pro-rata refunds are available only where 40% or more of the current billing period remains unused at the time of downgrade. Where less than 40% of the billing period remains, the subscription will remain active until the end of the current cycle, and no refund will be issued. This does not limit your 14-day right to cancel (UK and EU) above.
- Where eligible, the refund amount will be calculated based on the remaining time left in your subscription cycle from the date of the downgrade.
- Introductory & Trial Subscriptions:
- Introductory, promotional, or trial subscriptions (including 3-day trial plans) are non-refundable once activated.
- Trial subscriptions provide immediate access to premium features for a short, fixed period and are therefore not eligible for pro-rata refunds.
- If cancelled, access will continue until the end of the trial period unless otherwise stated.
How to Downgrade Your Subscription
You can manage your subscription and choose your downgrade option online through the Settings > Billing area of our website. The process is straightforward and allows you to select the option that best suits your needs.
Refund Processing
- Pro-rata Refunds: If you choose to downgrade immediately and are eligible for a pro-rata refund, the refund will be processed automatically. The refund amount will be credited back to your original payment method within 7-10 business days, depending on your bank or payment provider.
- Non-Refundable Items: Please note that any promotional credits or discounts applied to your original subscription are non-refundable and will not be included in the refund calculation.
Contact Us
If you have any questions or need assistance with downgrading your subscription, our support team is here to help. Please feel free to reach out to us through our Contact Page or via email at [email protected].
We value your business and strive to make your experience with Date Western Isles Singles as seamless and enjoyable as possible.